Frequently Asked Questions
See some of our most frequently asked questions and answers below
Here are the answers to some of our most frequently asked questions.
Clear Interiors offers additional services which are listed here.
Your home will usually be cleaned by a team of two, fully-trained, insured and uniformed Clear Interiors staff members. Whilst in your home staff are not permitted to eat, smoke or use any of your appliances. Find out more about the staff here.
Taking care in your home is paramount. Should damage or breakage occur a note will be left and we will contact you as soon as possible. We will make every effort to arrange for repair or replacement of whatever is damaged.
5 days notice is preferred, however 48 hours is the minimum notice that is required for any change of date or cancellation of your clean. Unless it is an emergency we will be obliged to charge 50% of the cost of the clean if you notify us any later. If no notification is given, we will be obliged to charge you for the full cost of the clean.
If your home is in tiptop condition and has been maintained to a high standard, then we can go straight into the maintenance clean. We would otherwise highly recommend an initial Spring Clean to obtain the best results. The majority of customers enjoy the benefits of a deep top to bottom Spring Clean to ensure that everything has been covered. It literally is a fresh start and feels fantastic. Find out more about the Spring Clean here.
We will always try to accommodate the day of your choice. Once a day has been decided on for your regular clean it will always be on this day unless we contact you to request that the day is changed or if you request a different day.
No. As with keys, codes and personal details are all kept securely. We are used to entering properties with alarms. Please contact us to let us know your code or you can provide this information at your in-house consultation. If there are any changes to your alarm code, please also let us know.
A Team Leader and the Managing Director of Clear Interiors are the only people with access to your keys. All keys are given an individual code, which is the only means of identification. The reference sheet that identifies the keys is always kept separately. Both the keys and the reference sheet are securely stored.
If you are at home when the team come to clean and you notice something they have missed and you feel comfortable talking to them, they are always happy to put things right. If it is something you notice after they have gone, please ring me on the day of the clean so that we can attend to it at your earliest convenience. See here for more information about our guarantee to our customers.
Payment is usually left out for the team on the day of the clean. This is usually left in the kitchen or on another work surface or table. A receipt will be left for you after each clean. We are not VAT registered so no VAT is added onto the cost. You can pay by cash, cheque or electronically. Cheques should be made payable to ‘Clear Interiors’. If you wish to pay electronically please contact us to request bank transfer details or alternatively this can be provided at your in-house consultation. For occasional or one-off cleans we will need to hold a deposit of 50% of the cost of the clean at the time of booking.
No. The teams are used to working either on their own or with customers at home.
The teams will be at your home on weekdays any time between 08:30 and 15:00. The time may vary from week to week, however you may be able to choose to be the first clean the team do in the day, in which case they can arrive between 08:30-09:30. Please contact us if you would like to be the first clean. Where possible we will try to accommodate customers needs.
There is no contractual obligation between Clear Interiors and it’s customers. We instead hope to develop loyal customers through provision of an excellent service, open communication and responsiveness to feedback or complaints.
This can be discussed at your in-house consultation. Depending on your needs it can be as frequent or infrequent as you want. Most customers opt for weekly, fortnightly or monthly cleans.