At Clear Interiors of Norwich, we guarantee the standard of every clean and our response time to any calls or emails to ensure our service is consistent and hassle-free for our customers. Read more about how we guarantee our high standards below.
Guaranteed cleaning standards
We guarantee that we will do what we say we will do. If, for some reason, something is missed at the time of your clean, we offer a free re-clean to put things right, ensuring your home is left spotless every time.
We ask you to be present when a re-clean takes place so that you can sign off the work carried out.
Guaranteed response time
There is nothing more frustrating than not being able to speak to the person you need, or not having your messages answered. As part of our overall customer care policy, we are contactable at all times and, should you need to leave a message, your call or email will be returned within 24 hours. Weekend calls are returned on Mondays, or on Tuesday after a Bank Holiday weekend. Please note we also close over the Christmas period. All customers are informed of closing dates in advance each year.
Do these comments sound familiar?
“Thank goodness you’ve answered my call. I’ve tried three other numbers and no one has picked up the phone.” – Mrs. Marsh, Trowse
“I can’t believe it’s taken five calls to finally get through to someone.” – Mr. Johnson, Norwich
Staff guarantee
Our staff are all carefully chosen for their attitude and ability. They are experienced, trustworthy, responsible and not afraid to roll their sleeves up and apply elbow grease. Fully insured and uniformed, they are all trained to a high standard, with a six-month training and probation period, annual appraisal and are routinely spot checked by our management team.