FAQ

  • What services does Clear Interiors offer?

    We offer a range of domestic cleaning services in and around Norwich, Norfolk. Services include Regular Cleans, Spring Cleans, End of Tenancy Cleans and more. All cleaning services can be tailored to meet individual needs. Click here to learn more about our services.

  • How do your cleaning services work?

    Our regular cleaning services normally work by arranging a regular day of the week for us to visit, and the frequency you would like (e.g. weekly, fortnightly or monthly). We can act as secure key holders meaning you don’t have to stay in and wait for teams to arrive. On the day of your clean, a team of two cleaners will visit your home to do a thorough top-to-bottom clean.

    Our teams normally have an experienced Team Leader with extra training, who will check the overall quality of the clean meets our standards.

  • Who will clean my home?

    We have an experienced team of staff who all receive the same, thorough in-house training and DBS checks. Usually teams work in pairs, with one person being a Team Leader who is a more experienced staff member with additional training. Click here to meet our team!

  • Will the same people clean my home every time?

    We do not guarantee that the same staff will visit your property every time, but everyone at Clear Interiors is able to deliver the same standard of service. You can find out more about our staff here and all teams will be identifiable by their uniforms and name badges.

  • What time will my clean take place?

    Teams carry out cleans on weekdays from 08:30-16:00. The time may vary from week to week, however, it is sometimes possible to allocate some customers to receive their clean first. This means their clean will begin between 08:30-09:00. Please contact us if you require this and where possible we will arrange this for you.

  • Can I choose which day of the week my home is cleaned?

    We will always try to accommodate any preference for a particular day of the week. Once a day has been agreed, your clean will always take place on this day unless we contact you to request a different day.

  • How often does my home need to be cleaned?

    This will be discussed and decided during your initial appointment with us. This can be tailored to suit your needs and budget. Most customers opt for weekly, fortnightly or monthly cleans.

  • Will my home need a Spring Clean initially?

    A Spring Clean normally needs to be carried out before a regular service can commence. This ensures that a high standard of cleanliness can be maintained with your regular cleans. Very occasionally, a home may already be completely spotless, in which case we will recommend an Initial Clean instead.

  • Can you accommodate special requests?

    If you have any special requirements, or if there’s anything we should take into consideration, do let us know. We’ll add notes to your job-sheet, which teams check before commencing any cleans or ironing. Have a look at our Additional Services and Bespoke Cleaning Rota pages for more information about the extras you can add in.

    We also offer an Ironing Service for customers that we hold keys for and a Flower Delivery Service.

  • How do I book a clean?

    Booking a clean is easy. You can call, email, text, or book directly here to arrange an initial appointment. One of our experienced managers will come to your home to discuss your needs. We’ll provide a quote and give you time to decide if we’re the right fit for you.

    If you decide to go ahead, we’ll arrange a convenient date to get started!

  • Do I have to provide anything?

    You must provide safe access to the property, legal parking, electricity and hot water. Fresh bin bags may also need to be provided where appropriate.

  • Do you provide all equipment and chemicals?

    Yes. We provide all equipment and chemicals. Our staff are all trained to safely use our effective products in your home. Read more about our products here.

  • Do I have to do anything before a clean takes place?

    No. However, to get the most out of the service we offer, we recommend tidying up surfaces and floors, washing up and putting away pots, unless there are only a few breakfast things left out. We know this isn’t always possible so please don’t worry if you cannot always do this.

  • What cleaning duties will be carried out?

    The standard duties carried out for each type of clean we offer can be found on the individual service pages. If something you would like us to do is not covered, please discuss this with us and we will always try to accommodate specific requirements.

  • Is there anything you won’t clean?

    Occasionally there may be items we will decline to clean. Most often, this will involve animal, human or medical waste. Anything that causes a health and safety risk to our staff will not be possible. We can only climb 2 steps up a ladder, which allows us to use small stepladders.

  • Is it ok if I am in the house during the clean?

    Yes. We are more than happy to work around you! We just ask that where possible, you vacate the room the teams are cleaning in.

  • What’s included in the cost of my clean?

    We will stay until the job is done each and every time, providing uniformed, fully trained, insured staff, cleaning products and equipment. Our management team is always on hand to help, oversee the quality of the clean, and ensure holiday and sickness cover where possible.

    As our staff are employed directly by us (we are not an agency), you do not have any responsibility to check that they are legally able to work in the UK, insured and paying the correct taxes. You don’t need to advertise, interview, train and hire/fire your cleaners and you don’t need to keep an eye on supplies of cleaning products and equipment, or leave out to do lists.

    Visit our individual service pages to see which duties are included for each type of clean.

    You’re free to sit back and enjoy your home and use your time for something more enjoyable!

  • What payment options do you offer?

    You may pay by cash, cheque, bank transfer or direct debit.

    Our direct debit option is the quickest and easiest solution for all our regular customers. Let us know if you are interested in this and we can send you the simple form to complete via email. Once submitted, we will be able to collect payment automatically, each time we invoice you.

    If we have an email address for you, you’ll receive an itemised invoice via email. Payment can be made in the same way as for your regular cleaning service.

    If you don’t have an email address, an itemised invoice will be left in your home, usually in the kitchen. Bank account details will be on the invoice if you want to make a bank transfer. Alternatively, cash or cheque can be left out on the day of your clean.

  • How long do I have to pay?

    For any one-off services worth more than £100, we will ask for a 50% deposit to be paid at the latest, 48 hours before the clean takes place. For all other services, full payment is expected within 5 days of the clean taking place, except where alternative arrangements have been made.

  • Do I have to leave a tip?

    Tips and gifts are greatly appreciated and a powerful way to say thank you, however you are not required to do so.

  • Where will staff park when they visit my home?

    Parking is something we ask customers to be responsible for. You will need to ensure there is somewhere for our team to park legally. This may mean providing a permit, allowing access to your drive, or letting us know of some nearby street parking. If this is not available, we can discuss the option of paid parking, the cost of which you will be liable for.

  • Is it safe to leave keys with staff?

    Yes. We hold keys for most of our customers, which makes using our service even easier. We keep keys separate from our job-sheets, which contain identifying information and keys are coded in a way that means they cannot be identified with each customer. Keys are kept securely, locked away and are not left in staff cars when out and about.

  • What if I don’t provide a key?

    If you do not wish to provide a key, you, or someone else will need to be present on the day of the clean to allow access to the property and to lock up at the end.

  • I have an alarm system, is this ok?

    Yes. We are used to keeping alarm codes and resetting house alarms before leaving. Just provide us with accurate information about your alarm system and keep us updated if the code changes.

  • Do I have to sign up to a lengthy contract?

    No. There is no contractual obligation between Clear Interiors and its customers. We instead hope to develop returning customers through provision of an excellent service, open communication and responsiveness to feedback or complaints.

  • I have pets. Does this affect how you work in my home?

    We are a pet friendly company! We will ask for some information about them at your appointment and get any specific instructions about how we should work around them when in your home. We’ll also check with you if there are any areas of the house that we should pay special attention to, such as extra vacuuming of the sofa, if pet fur tends to build up there. All of our cleaning products are pet friendly too.

  • What should I do if I am going on holiday or need to rearrange a clean?

    If you need to amend your booking, please let us know at the earliest opportunity. We require 24 hours notice for cancelling or rearranging a Regular Clean and 48 hours notice for cancelling or rearranging a Spring Clean/End of Tenancy Clean/Initial Clean. Please see our Terms and Conditions for details of cancellation fees that may apply where notice is not provided.

  • What if something is missed during my clean?

    Occasionally something may be missed. If this occurs, you should let us know within 24 hours of the clean taking place. We will send a team to re-clean the missed items. You must allow the cleaner to return and you must be present at this time in order to confirm that the work has been carried out to your satisfaction.

  • What should I do with fragile or valuable items during a clean?

    Fragile and valuable items should ideally be put away when a clean is carried out to avoid breakage.

  • What happens if something gets broken?

    If a breakage occurs, our staff must report this to us. Customers should also let us know if they are aware of a breakage within 24 hours of the clean taking place. If it is agreed that our staff caused the damage, we will offer to have the item/s repaired, or we will rectify the issue through our insurance, by crediting you with the item/s if it is found to be our fault.

  • What if staff are off sick or on holiday?

    As all our staff have received the same training, any of our staff will be able to clean your home to the same high standards. When a team member is off sick or on holiday, our other staff will normally be able to cover all the cleans we have scheduled. There may be rare instances where we will need to contact you to rearrange a clean.

  • Are you insured?

    Yes. Clear Interiors has Public and Employer’s Liability Insurance.

  • How are staff vetted and trained?

    All staff go through a rigorous recruitment and training procedure. They must all submit an application form and attend an interview. If successful, we will verify their right to work in the UK, have them DBS checked, obtain two satisfactory references and put them through our 6 month probationary and training period. They are overseen by our two managers and will work alongside an experienced Team Leader and Trainer during this time. In addition, all staff are continuously monitored and receive regular training.

  • How do I know who is coming into my home?

    You will recognise our staff by their uniforms. If you are ever unsure of who has arrived at your home, you can always call our office for reassurance.